Frequently Asked Questions

BELOW YOU CAN FIND A LIST OF THE MOST COMMON QUESTIONS OUR CUSTOMERS ASK BEFORE AND AFTER THE PURCHASE.

Products

How do I use your products?

Body Crème: Apply daily to quickly rejuvenate dry skin and hands. To seal in moisture and for best results, apply directly after bathing or showering before bed.

Body Scrub: Apply desired amount to palm and massage gently onto your body using circular motions to remove dead skin cells. Allow the scrub to sit on your skin for a bit. Rinse off thoroughly and pat dry, or, to seal in moisture, follow-up with a with our Body Crème.

Body Balm: scoop a small amount, warm it between your palms until it melts, and then massage it into dry skin, preferably after a shower.Apply to areas like elbows, knees, and heels, using a spatula or clean fingers to avoid introducing bacteria.If you apply too much, you can blot the excess with a tissue.

Artisan Bar Soap: Wet skin and the soap bar. Lather between hands or on a washcloth, sponge, or loofah. Cleanse body as usual, then rinse thoroughly.

Allow soap to dry between uses for a longer-lasting bar.

Do not use on broken skin.

What is Emulsified Body Crème?

Emulsified Body Crème is a thick, rich, and creamy that contains both oil and water. They're typically richer than a lotion.

The oil and water are emulsified together using an emulsifier, such as beeswax, lecithin, or emulsifying wax. Most of our recipes use emulsifying wax.

How Is the Hydration with Emulsified Body Crème?

Emulsified Body Crèmes can be very hydrating because the water-based ingredients help the skin absorb moisture. Providing a non-greasy finish with well-hydrated and radiant skin.

Do your products contain emulsifiers and/or preservatives?

Using as many natural and organic ingredients as possible is, and will always be, a main priority for us.

Because our emulsified Body Crème contains water and our scrubs may come into contact with water while being used in the shower/bath, we must add emulsifiers and preservatives to these product formulations. Keeping our mission in mind, though, we made sure to use only naturally derived options that meet COSMOS and ECOCERT standards.

Detailed ingredient information, including any preservatives, emulsifiers, and fragrances that have been used, can be found on each product page.

How is the Stability of Emulsified Body Crème when shipped?

Emulsified Body Crèmes don't melt in the summer or crumble in the winter, making them easier to use and ship. Attaining a 12-month shelf life through correct usage. Our product is crafted upon ordering.

What is the difference between emulsified Body Crème and Body Balm?

The key difference is right in the name; an emulsified Body Crème is emulsified (so it contains both oil and water), while our Body Balm is anhydrous (or water-free) and is formulated and whipped with oils and solid butters.

Orders + Refunds

What is your refund policy?

For product and health safety reasons, all sales are final and we are not able to offer refunds (this includes gift cards).

Under specific reviewed circumstances, a store credit could be provided.

For items damaged in transit, we do offer product replacements. To be eligible for a replacement, please contact us within 3 business days of receiving your order with photos of what you received.

Please review our full refund policy HERE

Ensure you conduct your due diligence by reading before ordering.

Can I edit or cancel my order?

Please note that we aim to process orders very quickly once placed, so the window to edit or cancel is 1hr after the order is placed. If you need to edit or cancel your order, please email or live chat with us ASAP, and we'll try our best to help you with your request.

Can I edit my shipping address?

Please email or live chat with your order number and new address as soon as possible, and we'll try our best to process your request!

To deter fraudulent activity, you must provide an ID that matches the shipping address, as we cannot modify the recipient's name.

Unfortunately, if you've received a tracking email, your order has already been fulfilled and is on its way to the address entered at checkout. You would then need to reach out to the carrier.

What payment methods do you accept?

For your convenience, we offer a variety of payment methods including:

  • Credit Cards: Visa, MasterCard, American Express, Discover
  • ShopPay Installments
  • Afterpay Installments (Coming Soon)
  • Shop Pay

Shipping + Packaging

Do you offer free shipping?

Yes! Secure complimentary shipping for US order totaling over $100. However, this excludes (Excludes Bundles & Gift sets)

How long will my order take to ship?

Kindly allow up to 3-5 business days for order processing (excluding weekends and major holidays).

Once your order has been shipped, you'll receive an email notification and tracking number.

Standard shipping is 7-10 business days Monday-Friday (excluding weekends and major holidays).

If a purchase is made on a Friday, Saturday, Or Sunday it will be processed the next business day.

NOTE:
Should you require expedited shipping, kindly contact our support team to inquire about the possibility of accommodating your request for an additional fee PRIOR to placing your order.

We appreciate your patience and support!

What if my package gets returned?

If your package gets returned to sender, we'll contact you to rearrange shipping. (Note: You'll need to confirm your address and pay for shipping again, which may be more expensive than your original payment.)

What type of Packaging do you use?

We aim to utilize the most sustainable packaging options. Jars mainly consist of glass, along with eco-friendly Wheat Straw, PET Plastic, and biodegradable jars and bottles.

Packaging & shipping materials include cardboard boxes and eco-friendly foam for protection. We strive to minimize the use of plastic or eliminate it altogether.

My order was marked as delivered, but I cannot locate it. What should I do?

Examine all areas: front & back doors, porches, side doors, garage, & neighbors. Packages might show as delivered 24-48 hours early. If still missing after 48 hours, contact mail carrier. If lost, file claim with carrier as they're accountable for delivery.

Discounts + Rewards

What if I forget to enter a discount code at checkout?

Promo codes should be added during order placement. Unfortunately, adjustments cannot be made once the order is completed.

I have a discount code, but how do I add that to my order?

To apply a discount code, input it in the 'Discount code or gift card' field during checkout. Remember, only one discount code is valid per order.

Can I use more than one discount code for the same order?

Only one discount code is permitted per order.

Do you offer an incentive to recycle your Jars or for product refills?

We offer product refills at a discount for customers who have purchased our Body Crème or Body Scrub. Contact us for a dedicated promo code to use for your refill orders.